What We Offer
Lounge Concept & Development
Concept creation, positioning, identity and the overall hospitality experience.
Operations & Management
Full lounge operation, day-to-day management, service standards and operational oversight.
Cigar Curation & Humidor Management
Curated cigar selection, procurement, inventory and specialist humidor management.
Training & Service Excellence
Recruitment, cigar-service standards, team development and specialist cigar education.
Guest Experience & Programming
Service rituals, personalised recommendations, memberships, events and experiences designed to create connection and repeat visitation.
Commercial, Marketing & Community
Pricing, performance management, partnerships, events, marketing and access to the wider Luciano community.